CHECK-IN and BILLING: You will check in at the "front desk" of the Zaashila Hotel Resort in the same manner as you would at any U.S. motel/hotel. They will require a credit card in lieu of a security deposit and for billing any "additional charges" such as restaurant meals, room service, beverages etc. If you have your confirmed reservation, (that we send to you upon our receiving the final payment), it should facilitate the check-in. At this time the bellman should be loading your luggage onto a golf type cart to transport it to your suite. We recommend you use the bellman for your luggage upon arrival and departure as there are no elevators at this resort. Check to be sure you have what you need upon arrival at your unit before the bellman departs. Request ice if desired. Bottled water and extra linens and towels should be in your suite/unit. We recommend that after two or three days you request a billing statement to check for accuracy. It is best at this time to understand the Mexican method of bookkeeping, rather than at check-out. The statement is in pesos and each day there is Renta Habitaci and I.V.A. Habitaci which is for daily housekeeping, utilities and taxes which is approximately $255 pesos / $23 USD daily.
THE SUITE/CONDO: This is your home to enjoy. Leave sign "Privacy Please" or "Favor de No Molestar" on outside door knob if you don't want service. If you don't want service be sure to inform the registration desk in advance to avoid billing problems. (Camino Real Zaashila Hotel will accept Master/Visa Cards) Look in the buffet drawer for 3 x 5 cards in Spanish (English translation on back of card) to assist you in communicating your needs to housekeeping. In the unlikely event, there is a maintenance problem, please inform the front desk. The only way they will become aware of problems is for you to inform them. As owners, we have already paid for this service. Please use it, if you need it.
KITCHEN: Use any item you wish, but please replace if you use it all. Replace basics when they run out, and paper items and cleaning supplies. (Cleaning supplies are located under kitchen sink.) Discard any items in refrigerator that may spoil when you leave. Leave any items that will keep for the next guests. Note: Boxes of unopened milk in Mexico have a 6 month shelf life. List of standard staple items which you should find is on the refrigerator.
DINING ROOM: Buffet drawers have decks of cards, pens, paper, etc. and menus for some of local restaurants. We suggest you dine at Zaashila restaurant, "Chez Binni", the first evening, then compare prices and services with all the others. Room Service is available at Camino Real. The menu has a variety of choices.
LIVING ROOM: TV-VCR is behind picture near steps. Use any video that is there. Pull out beds which are on wheels, are stored under each sofa.
BEDROOM: Night stands & dresser contain magazines, reading material, first aid, and toiletries. (Please replace if supply is depleted for convenience of next guest.).
TERRACE: Bring terrace cushions and hammock inside when you leave. (Store hammock in bedroom closet.) If you must smoke, please do so only on the terraces and enjoy the view. Thank you!
BATHROOM: Hair dryers are provided, soaps, towels, etc. (Beach towels are provided at pool side for your convenience.)
ICE: Make your own or call room service for ice. Exchange ice bucket upon delivery, if they bring ice in bucket.
GYM ROOM: Stationary bicycle, stair master, tread mill, sit-up board, and multiple gym machine. Gym is located near tennis court.
WHAT TO PACK: Huatulco's climate is very tropical year round. Dress is very casual day or evening. Leave jackets and ties and fancy evening attire at home. Pack cool and comfortable clothes. Swim suits, cover-ups, shorts, T-shirts, tank tops, comfortable shoes, tennis shoes, beach shoes or thongs. Hats or visors to shade the sun or purchase them in Huatulco. Get the picture?
A definition of dressed up in Huatulco would be light weight slacks and tropical shirt for men or light weight casual summer dress or slack outfit for women. You may want to bring one pair of jeans or old slacks for horseback riding.
Be sure to pack sun screen, sunglasses, camera and film. Its hard to take a bad photo in paradise. If you own your own mask, fins and snorkel, bring them. They can be rented for less than 40 pesos (US $5) per day. Tennis racket if you're very particular. Zaashila has good rackets you can use. No need to pack towels. Zaashila provides plentiful supply. Hair dryers are supplied in all condos.
CURRENCY: Most everyone accepts U.S. currency, and as a matter of fact prefers U.S. currency because the value is more stable. (Credit cards are accepted at hotels, restaurants and shops.) Mexican banks, located in Santa Cruz are open 9 a.m. to 3 p.m. weekdays. When the peso is actively fluctuating it may be worth your time to exchange money at the bank. The value of the peso changes often. Exchange rates will vary slightly from bank to bank but always better than at the hotel. (Bancomer Bank usually has the best exchange rate.) There is now a bank in La Crucecita a few blocks from the town square.